#1
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Calling Gaming Club Guy!!
After a 6 month vacation, I awoke the other day with an overwhelming compulsion to play some poker on your site. However, when I attempted to access the site, I had a problem. I deleted and re-downloaded your software and the problem persists.
Here is an email which I sent to you at 5:48PM CST on 5/28 (subject: Trouble) which explains the problem in a nutshell: "Hello--I'd like to play some poker, but when I try to open your site, the box pops up with your "splash" and the message "checking versions". And that's the end--nothing else happens, no additional messages, nothing. Help!! " My guess is that you made some change in your software during the last six months which is causing this. You probably had a slew of complaints when it happened, but I missed the "fix". Since your customer service people have not responded (and it's been 4 days), perhaps you can help? I would hate to be driven into the arms of your competition because of your employees' apparent apathy. Thank you. |
#2
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Re: Calling Gaming Club Guy!!
bump
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#3
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Re: Calling Gaming Club Guy!!
Hi There PrincipalSkinner
Our Poker Support answers all emails from our players, but sometimes our replies get caught in spam filters. Please provide me with your alias and I will make sure you get a prompt reply. Or give us a toll free call at: 1 800 824 2458 Thanks, ToT |
#4
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Re: Calling Gaming Club Guy!!
Thanks--alias has been pm'd.
In all seriousness, why would your emails be blocked by a "spam filter" when nobody else's are? I actually don't know whether I'm feeling sarcastic or not when I ask this. If by some weird circumstance your emails ARE being blocked by a "spam filter" (when nobody else's are), then what causes this and what steps can I take to prevent it? Please forgive my "attitude problem", but the "spam filter" answer sounds pretty convenient to me. Before I receive any helpful hints from your service people, let me state up front that I already understand that if other people can access your site successfully and I cannot, the problem probably lies with my security settings. I have the standard stuff installed that the folks on here have recommended, which is why I said you have probably encountered this situation before. I mention this up front because I'm hoping for something more helpful than a vague "check your settings" answer. What settings and how they should be set is what I'm lookinf for. Thanks/Frustrated |
#5
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Re: Calling Gaming Club Guy!!
If by some weird circumstance your emails ARE being blocked by a "spam filter" (when nobody else's are), then what causes this and what steps can I take to prevent it?
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