Captain Cook's has the best customer service in the world

[shandrakor]

I sent them an email asking about the turnaround time for a cashout they're processing. About 5 minutes later, I get back this response:

[ QUOTE ]
Ahoy there John,

I hope you are well. [img]/images/graemlins/smile.gif[/img]

The Accounts Crew finalised checking your documents on Wednesday night, and it normally takes a couple of working days for them to
then process withdrawals.

NETeller although normally instant, has been known to take 104 days to arrive after we send it.

Be sure to let me know if you have any other questions or need any help with anything else [img]/images/graemlins/smile.gif[/img]

Kindest Regards,

Tom Flint
The Endeavour's Midshipman

"I can't wear shirts, feels like a really weak man is trying to choke me."


[/ QUOTE ]

I love these guys. I've never had an email go longer than an hour unanswered, even during the night. Their CSRs are consistantly english-fluent, capable of responding to a request for support with actual solutions, and incredibly friendly. If Party could manage a tenth of these guys' service, it'd be an improvement.

[shandrakor]

That's too bad, looks like he wasn't actually trying to be funny.

[ QUOTE ]
Hi John,

Thanks for getting back to me. [img]/images/graemlins/smile.gif[/img]

Most people don't think that I'm funny, even when I am trying, so I was really perplexed by your email. Then I realised I'd made a
typo.

It shouldn't read '104 days' but rather '1-4 days'.

I hope that this time I haven't said something else completely silly. [img]/images/graemlins/smile.gif[/img]

Kindest Regards,

Tom Flint
The Endeavour's Midshipman


[/ QUOTE ]

Ahh, well. Humour aside, they're still wonderful customer service.