Wow. Unexpected surprise from UB.

[ArchAngel71857]

I have been requesting hand histories from UB for about two weeks. Apparently after a week, they put all the histories on secondary servers.

So today I get this surprising e-mail. I am happy to share this because it is a great example of good customer support.
:
Dear XXXX,

We deeply apologize for the inconvenience, but at this point is not possible
for us to retrieve the hand histories.
Our programmers are working on it and hopefully soon enough we will be able
to do so.
In the meantime I have credited your account with 50 BONUS DOLLARS for the
trouble we have put you thru.

Please let us know if you need any further assistance. Thank you.

Sincerely,

XXXXXX
Customer Service Department.