Re: Support say!
I got an e-mail from support acknowledging the problem and that it has now been solved...
[ QUOTE ]
Dear SamJack,
In preparation for a required NETeller upgrade for merchants, we made some modifications to the deposit screen. An error was made asking for the last four digits for ALL NETeller transfers. This is only required for EFT deposits, not for transferring existing NETeller funds to us.
We have corrected this problem, and apologize for the inconvenience to you. Please try your deposit again and let us know if you have any further difficulties.
Kind regards,
Amy Lewis
Accounting Department
----- Original Message -----
From:
To: cashier
Sent: Wednesday, February 04, 2004 3:18 PM
Subject: Re: Cashier Support Form Submission
You should take a look at this problem from your end. I'm a regular poster at 2+2 forum. I posted this problem and several have reported having the same issue.
SJ
cashier <cashier@ultimatebet.com> wrote:
Dear SamJack,
NETeller has switched to a new version. Starting Feb. 5th players will be
able to deposit using their local currency (Canadian dollars, Pounds
Sterling, Euros and so on) and when they transfer to us, they will have the
money automatically converted to US Dollars.
The new specs from them REQUIRE this information. This is not us, but
NETeller's rule. You can contact NT to verify.
As far as the balances (problems with apparent insufficient funds to make a
transfer), we receive a code from NT that states that information. You will
need to contact NT to see why they are sending us a code that they do not
have the funds available.
The error code you are getting means that the amout you specified is above
your Direct Accept limits. Please check your Neteller Account to see what
your limits are. You will only receive this error when using the Direct
Accept option. Please contact Neteller.
Kind regards,
Amy Lewis
Accounting Department
----- Original Message -----
From:
To:
Sent: Wednesday, February 04, 2004 11:37 AM
Subject: Cashier Support Form Submission
>
> Customer Information
> Account Name : SamJack
> Amount of Deposit/Withdrawal : 100
> Comments : I am unable to deposit funds using Neteller, it keeps saying I
don't have enough funds. I contacted Neteller and they asked me if the
merchant is asking for the last four digits of the bank account. Since you
guys do ask for it, I said yes. They told me to leave it blank and that
didn't work either. It seems that you guys require it. Neteller then
told me to not use InstaCash option. I don't see on your client how to
specify that. Do you require that I have InstaCash set up with my Neteller
account?
>
>
>
[/ QUOTE ]
Sam
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