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Hi Jojo -
I am very sorry for the mistake here. We did, indeed, promise you an iPod Nano (assuming that you finished in one of the winning positions in the blogger tournament). Please keep the one that you received boxed up - you are going to get a Nano. I'm just learning about this, so it may take some time, but we'll get it straightened out.
Again, I apologize for the problem.
Best regards,
Lee Jones
PokerStars Poker Room Manager
P.S. As others have said, it really is faster and more efficient to write
support@pokerstars.com directly. Had you done so, that email would have been in my hands in a matter of minutes.
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JoJo and Lee Jones:
I am in exactly the same situation -- I won what was supposed to be a Nano, but received the big fat 20GB iPod in the mail yesterday. I was kinda pissed too, because I had already bought all the accessories and docking station in anticipation of receiving the Nano.
I emailed support yesterday (the blogtour@stars email addy) but haven't heard back yet.
What I did was take it to the Apple Store that's actually a few doors down from my apartment -- I was initially happy because the friendly folks there said that they would let me exchange it there. But then came the big surprise. I took the iPod box down there and the clerk examined it and said that it had been opened already (not be me, to be sure), since the cellophane wrapper was missing. He also looked up the player's serial # in the Apple database and informed me that it had already been opened, and possibly used (he couldn't tell for sure, because it had been reset to the factory settings, but he made it clear that they couldn't resell it as a new unit. At the very least, I would have hoped that Stars would have sent me a new / unopened unit!
As for the end result, the Apple Store agreed to give me a $200 store credit (the 20GB iPod stars sent me retailed for $250 new). I told them screw it, I'll take it the Nano for which I had to pay the $75 price difference, since i had already bought the accessories for it. So I'm out around $75 thanks to the Stars mixup, plus a lot of my time.
I hate to look a gift-horse in the mouth, but fact is that i DID manage to finish in the top 30 out of 1450 in that freeroll, so I'm not thrilled I didn't get the prize advertised and I'm "out" $75. Anyway, it sounds like Lee is at least on top of this, so maybe I'll get a satisfactory resolution from the support team once I hear back.