[Xcalibur]

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Actually, they could be more clear. They use the phrase, "but prior to making a qualifying deposit" as a qualifier here. If I've already made the qualifying deposit, then where does it say that I can't withdraw without forfeiting my bonus?

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I've assume you're referring to OP's predicament?

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Dear xxxxx,

Thank you for contacting us.

We understand your concerns regarding the elapsed bonus. However, we see that you made a Cash Out during the bonus qualifying period, and prior to using the bonus code.

The bonus restrictions do not allow for a Cash Out during this period. This is why it is showing as elapsed on your account.

This restriction applies to all bonuses offered by us unless otherwise stated. To avoid disappointment please check carefully the terms and conditions of all promotions before making a deposit in the future.

Thank you for choosing us as your online gaming site!

Sid
Poker Customer Care


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So I think he made a withdrawal during the bonus period and then tried to go for the bonus. PP probably messed up and gave it to him (even though he's not eligible). They then realize it later, and killed the bonus.