[NoChance]

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over 24 hours since I sent my e-mail and no response from them.

While this isn't unexpected from Party because they are typically slow to respond I do believe it is indicative of the kind of service we are receiving even though the responses are supposed to come faster for VIP-customers.
I am coming to them with a legitimate complaint that they are not paying me the amount I am due....and they are being quite lax in getting around to address my legitimate concerns.

I know that baronzeus had success when he reached them by phone....but my e-mail has already been sent and I don't think that it's that unreasonable for them to be able to respond to it in a timely manner.

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I am interested to see how they handle things. Meanwhile, I know they like to make these offers over the phone but next time they call, you might consider to ask them to send you an email containing the agreement you just made with them over the phone. This might also help you WHEN (not if) they do this to you next month for proof a specific agreement was made.