Surely they should be giving you a little extra to compensate as well?

I am having a nightmare with Party at the moment.

I have been trying to cash out $1000 for the last week, but its always pending and always available for reverse cashout. My last cashout took 10 days, and this one is approaching a week. I have e-mailed them three times without a reply. They told me a while back to scan my passport and send them the image (despite the fact the money has been hitting my bank within 2 days for the last year without it) and I have done that, but still nothing. I am withdrawing to a Switch card btw. Anyone else?