[TheNerd]

The internet offers us many new ways in which to be rude to one another. The anonymity of email and forum posting encourages people to write what they think without social filters.

To write to a customer, even an obnoxious one (and I'm not saying OP is), that "as an adult you want to take no responsibility for yourself?" is completely unacceptable.

Can you imagine a cs rep saying that to your face? Imagine walking into Walmart and having the returns desk worker say something like that to you. You'd pull an Elmer Fudd: your face would turn scarlet and steam would shoot out of your ears.

It is completely within the right of OP to push and try and get what he wants (you often don't get anyting in life without trying to fight for it) and it is completely within the right of PSO to shut him down with an "I'm sorry sir".

However there is never an excuse for bad manners.

Especially from a business.

P.S.

There was one site that I was considering doing with PSO. They will now not be getting my business.