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Who says their support sucks? (mind you this is the only time I've ever tried to deal with Party support, so maybe its a sample size issue)

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I've had nothing but good things to say about them. I even missed one day of the santa's pack and wrote them an email about why I should be credited 100 points anyways, and they wrote back and said ok and put it on there. I was actually very surprised. Every time I call them with an issue it gets resolved and I usually get free money(or something of the sort).