Because the are rude greedy jerks.

Customers support is full idiots to say the least.

Most of customer support can't even read or comprehend the entire emails I've sent in the past.

I would expect a similar experience next time.

The time and effort involved is not worth reward.

I didn't lose Party Poker and they probably won't notice they lost my play.
Oh well, I still play 6-8 hours daily ,just not there.