Party VIP complaints
Hey...i like what they're trying to do. Maybe my party-rep is just clueless but I'm kind of annoyed.
First - end of October I am writing to them asking why I haven't received a November offer yet (since so many here had gotten one). Rep said she was confused because I already had my offer set up.
Ummm...noooo....that was my October offer. You said you would call before end of October to set up something for November.
I had to tell THEM what they had already told me.
Finally I get the November call and set that up.
Great.
I was also told that even though I didn't complete the oct goal I would be getting $375 for getting part-way to the goal.
Great.
That was very nice.
As of last night I still wasn't paid the $375.
So I write to them...and then today they give me $250.
Don't want to look a gift-horse in the mouth of course. But why give me only $250 when YOU said I was going to get $375??
Kind of annoying.
Their reply so far on this kind of bugged me too.
THEY told ME on Nov 1 "you're account will be credited with $375 for the amount that you played in October" and then in the e-mail it's like they're blaming me for not having gotten paid until so late.
It very much felt like they just came up with the $250 figure right there and then and told forgotten about the fact that they had already talked to me about how much they planned on giving me for Oct.
It's been fairly polite treatment I feel....and mostly professional except for their general forgetfulness over what we had discussed in previous conversations.
I'm not going to quibble too muich about this.
But I feel that when they say they are going to give me a certain amount they shouldn't just conveniently 'forget' that they told me that and then give me a lesser amount.
Yes...we had already established that I didn't play there very much in Oct. No biggie.
But my rep said that she was going to submit to them that I should get $375 for my October play...and obviously never did this.
------------------------
Hello -
> I believe you mentioned that I would be getting paid
> by the VIP club for my play in October.
>
> Just letting you know that I have yet to receive
> payment for this.
> When I can expect my payment?
>
>
> I believe we agreed on $375 for October. Is that
> correct?
>
>
> Thanks,
-----------------------
Dear Bob,
>
> I have checked at your account and I understood why
> he didn't receive your
> October bonus - Actually you didn't reach the target
> and played only 7873
> Raked hands in October. That is why the system which
> has credited
> automatically all the October bonuses didn't
> credited yours. However, I am
> Pleased to let you know that I have credited 250$ in
> your account as a
> complimentary bonus.
>
> Furthermore, I would like to let you know that your
> November bonus is set up
> for 30,000 raked hands for 1250$. Please let me know
> if you would like to
> readjust it because if you don't plan to play that
> many hands in November,
> We should readjust it now otherwise; we will meet
> the same problem at the
> end of the month.
>
> I look forward to hearing from you soon,
>
------------------------
When we talked on the phone on Nov 1 you told me that
I would be receiving $375 for the play that I gave in
October.
Why did you tell me that I was going to receive a
greater amount and then only give me $250?
Thanks,
Bob
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