I threw a vatload of nastiness their way in a few different emails. Here's the last one and the response:
Wow, pretty quick on the response this time! It took
you a while to come up with that ridiculous form
letter in response my original refusal to give you my
information.
I have to wonder why you even bothered to send me an
email back, considering that a) You already lied to
me, so why would I believe you? and b) The non-answer
about why accounts have been closed to me and dozens
of others is pathetic.
I know that Empire reserves the right to close
accounts. See, that's something you guys evidently
don't understand: Trust. You trust players not to do
things like collude, make multiple accounts, etc.
Players trust you with their money. They trust you
NOT to just close their accounts for no reason, giving
no reason. You BROKE that trust by shutting people
down without cause, and then refusing to tell the
truth about why you had done so.
Empire Poker is no longer trustworthy, and Party Poker
and the other skins are going to ride its coattails
just by association. The funny part is this: If you
had just come out and said "Your account is closed.
It is closed for this concrete reason" and didn't
dance around it with a lot of lies, then you would not
have generated this kind of ill will.
Come to think of it, maybe short-selling stock in
Party's IPO is becoming a good strategy.
And the response:
Dear Gregory,
Thank you for your thoughts.
Best regards,
Samantha
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com