[ZootMurph]

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After not receiving my November bonus from Party, I've sent various emails to Party trying to find out why not and when its coming ..

Today I received a mail from the Promotions Manger himself .. to quote a few lines :

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To earn VIP status and the cash award you must have generated a minimum of $1,000 in rake for the month. Your target goal was set up to make sure you reached this mark.

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So .. it has nothing to do with the number of raked hands you play(ed).

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For players who fell short of their goal but still met the minimum VIP Club requirements we re-calculated their bonuses based on their actual play for the month. But it was not as simple as saying ‘If you reached 50% of your goal you will receive 50% of your target bonus.’

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I WAS told, play 50% of your target, recieve 50% of the bonus .. (play 50% more, get +50% on top of the bonus)

After mailing him back addressing these points, I've received another mail answering my queries ..

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Our VIP representatives, when calling players to set up deals, gave the bare minimum for VIP Club membership which was roughly 4,000 hands at a minimum of $1/$2 play.

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Which is rubbish .. as I played almost 2000 more than that number of raked hands at 2/4 - someone's done their sums wrong somewhere

So it seems that the target number of raked hands that people were set were irrelevent. It had nothing to do with the number of raked hands.

I was told I needed to do the 4000 raked hands minimum to qualify into the VIP Scheme .. I did that +50% .. and yet they are refusing to pay me my bonus for Novemeber because I never "generated a minimum of $1,000 in rake for the month of November"

Funny .. when the VIP rep was on the phone to me, she never mentioned anything about that .. only about raked hands, raked hands, raked hands and raked hands ..

Anyways, I've sent him a mail back expressing thoughts about being "deliberatly misled .... "

I wonder if I'll get a reply .. [img]/images/graemlins/smile.gif[/img]

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Just a note to Thunda and anyone else who talks to someone on the phone about something like this... ANY time you have a phone conversation, it should ALWAYS be followed up by something in writing. It is real easy for someone to tell you one thing then say that you 'misinterpreted' what they said. Simply, after finishing your conversation with their VIP rep, you should have asked her to send you an email verifying the content of the conversation. This is why companies deal over the phone often, as they can get away with a LOT more.

In essence... don't trust anything that is not in writing [img]/images/graemlins/smile.gif[/img]