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Old 12-22-2005, 12:27 PM
DblDownTrent DblDownTrent is offline
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Join Date: Jan 2005
Posts: 25
Default Re: My netller account was hacked (virus question)

here's my story. very similar. not sure if this means it more or less likely it's a keystroke logger, or someone has figured out how to crack neteller....

at 1am a few nights ago, after I was done playing I checked my emails and noticed several neteller confirmation emails for multiple deposits earlier that day - credit cards and bank drafts. I haven't used neteller since Nov 30, so I called them. Someone had apparently hacked my account and deposited about $1500 from a credit card (stolen - I've never used a cc to fund neteller or any online gaming site) to my netteller account. then they did 2 $1500 EFT transfers from my bank account to neteller (so trying to steal $3000 from me). they then took the $4500 and deposited it to a ladbrokes account (UK casino). At this point, neteller froze my account so no further damage could be done. I call my bank to put a stop payment on the $3k+fee transfers to neteller.

So, this morning I have an email (in spanish) from Ladbrokes thanking me for registering at their site - apparently the hackers had to use my email address so they could deposit with neteller. I call the customer service number from the email and they look into it. an hour later, I call ladbrokes back. They have tracked down the account, a 3500 euro deposit was made yesterday and there was still 3000 euros in the account. Fortunately, they froze that account and sent the remaining funds back to neteller - very good customer service.

After telling neteller all this this morning, they tell me I'm fine now and that account will be permanently be closed and I won't be charged anything - I can open a new account if I want LOLOLOL no thanks. They will cover the stolen credit card fees if visa comes after them, and will cancel the EFT transfer. they seem to think I have some virus on my computer - MYTOB - that is new and undetected which allows someone to access my computer keystrokes, etc.. I doubt this as they probably would have gone after some other more lucrative accounts that I access from my computer, but who knows - I'm gonna shut that computer down for a while. I'll let you all know if anything else comes of this. scary stuff.

Neteller wanted to blame the virus, which could be true, but ladbrokes told me they've had several issues recently with europeans (especially spanish accounts) hacking into neteller.
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