Re: a little story from work
Help desk support. We had a special line for a certain group of employees, it had its own phone. The guy who took those calls had a headset connected to both the special phone and his regular one. He's on this line helping an employee with her email, and it's taking a long time. He gets a call on his regular phone and puts her on hold. He answers the phone and it's his wife. She starts to ask him a question but he interrupts her with "I don't have time right now, I've got this idiot I'm trying to help with email". He then hears a voice from the first call "I'm still here"
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