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You get counted for a raked hand when you get dealt cards, and the hand is raked. Just like explained in the e-mail. It would be ridiculous for it to just be when you get dealt cards. You could play heads up w/ someone, and just fold fold fold, and clear the bonus risk free. That of course is bad for the poker sites so of course they don't use a structure like that.

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You're not getting it. I understand that the hand has to be raked (not just dealt cards).

They're changing their tune. If you read their reply it indicates that they're working under the definition that you have to contribute to the pot for it to count as a raked hand. That contradicts the rules on their site.