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I'd call them back again and demand to speak to a manager - be polite but indignant; if you spoke to them at 4am last night the head goons probably weren't around so the call center gave you a run around.

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I recently got into a dispute with them over funds (they were "holding" a deposit - long story but ridiculous) and asked to speak to a manager. I got put on hold for about 10 minutes and then was told to call back in an hour. LOL