Re: Report
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Here's what I believe: the double cheesburger is not a standard menu item, so it has to be made on the spot anyway, so "fresh off the grill" has no menaing for this sandwich.
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"fresh off the grill" is not the equivalent of "freshly put together". BK has a grill and a steamer...things are put through the grill in batches and kept warm in the steamer (with a maximum amount of time allowed before throwing away) until put together. I have a feeling she didn't listen to you and you didn't really get "fresh off the grill". If the order taker doesn't call it back as such, complain to the manager and wait for what you ordered. The "no salt" trick is the best and BK **HAS** to freshly make fries 100% of the time because of people with sodium issues (heart problems, etc.)
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