[pokeraz]

[ QUOTE ]
Don't assume that this guy is getting fired. When I worked in a customer service role, one of our tricks was to tell angry customers things like this to make them feel better. You feel great because you think your efforts had a big impact on the business. Meanwhile, I "fire" my friend a couple times a year and my friend "fires" me a couple times too, and you and the other angry customers stop bugging us so much.

[/ QUOTE ]

I'm with B&P here. I'd dollars to doughnuts the guy didn't get fired. They were tired of getting hassled over a t-shirt and decided that was the best way to placate you.