Dude, pretty much everything you're complaining about is standard industry practice. (Even the not letting you cash out change.)

Withdraw your money to Neteller, transfer to your friend from there, and play at a different site where your account isn't probably red-flagged.

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I told them on numerous, (and no surprise to anyone reading this) lengthy detailed emails that this is none of their business quick screwing around with our money

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This cracked me up.