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What kind of trouble? Im guessing you got your bonus, but when you went to Neteller and used the merchant transfer, it was rejected? Did you cash out more than you had? Did you confirm you had the bonus first? Have you cashed out within 28 days?

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They simply rejected the cashout twice (says 'rejected' in neteller - I did it properly, it's worked in the past). I cashed out exactly the balance on my account (to the cent). The bonus is included in the cashout, and it is indeed in my account.

I last cashe dout of Bet365 on Nov 22. I was rejected on Dec 26 and 27 (I tried twice).