Re: Getting Ripped off at the Mechanic shop
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According to Fric and Frak on NPR (CarTalk)
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It's Click and Clack, the Tappet Brothers.
And they're right. I think it was actually for the protection of customers that the book times were established, but now shops figure if they can get it done faster than the that, then they earned the extra billable hours. My friend is a mechanic and says on a good day he can get in like 11 hours in an 8 hour shift.
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