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This makes my blood boil.

What poor customer service! What dishonesty.

AND they're trying to turn the tables on you, to make you feel bad about it.

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Here is Pacific's response.


Dear Jim,

I am Russell Medley from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. I am writing in response to your previous e-mail.

We were disappointed that you chose to contact ourselves with your concerns, and publish these on the forums at the same time.

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What crap. Would you even have heard from this guy without posting to the forum?

The previous responses indicate "no."

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We had hoped that your previous experiences on Pacific Poker and membership loyalty would count for more than this, and that you would have allowed us the
time to respond fully to your concerns.

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So, uh, the thousands of dollars in rake you've paid them make YOU obligated to THEM.

Huh.


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Any funds gained through these collusion activities have been confiscated by ourselves, and will not be paid out to the colluders. hese funds will form part of our tournament and raffle prizes which are redistributed back to our members, in accordance with our sites philosophy.

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OMG. This just about takes the cake. "These funds will not be kept by us," but we'll use them for OUR PROMOTIONS??!!

Again. The only thing I can come up with is that they think their players are complete morons.

What they do with the money after they keep it is beside the point. They can burn it, use it for promotions, advertising, or they can stuff it up their butts.

The point is they're keeping it. They're not giving it back to you.

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We would have preferred you not to have posted your concerns on the public forums,

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No doubt.

You know, anybody with the tiniest amount of marketing savvy would have said, "Thank you for giving us the opportunity to demonstrate our committment to fair play publicly," instead of, "You bastard, why didn't you let us sweep this under the rug?"


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This thread is shocking. It should made a sticky, as a permanent reminder of Pacific's contemptuous attitude towards it's customers.