I received responses from both TotalBet and UKBetting. TotalBet said that they received many emails about this and would get back to me in several days. UKBetting acknowledged that it was an error in their system, and that it would eventually be resolved. They said that they forwarded my info to the casino manager. It looks like this will be fixed, but it might take awhile since there are probably many complaining about this.
FYI, there is a thread on this at bonuswhores:
BW thread