Re: Dell screwed up my order big time....
My only experience was with my completely effed up Inspiron 6000 laptop -- I was really drunk when I called the support folks late one night, and the support dude was really helpful, arranging for two separate service technicians to come and check out two problems the computer was having...but he made me promise to give him high ratings on the Customer Service rating EMail I was to receive soon after the call. Weird.
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