Re: Any problems with the Empire PlaySep bonus?
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I had/have the same elapsed problem, and got the following gem:
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Dear *OrianasDad*,
The reason why the bonus has not been issued to your account is because you have made cash out on 02nd September 2005 01:28:41 EST. Any player, who has made cash out within the validity period of the bonus (04th September 2005 00:01 AM EST to 06th September 2005), does not qualify for this bonus.
This is a decision taken by the management and has come into effect immediately. We are sorry for any inconvenience caused due to this. We appreciate your understanding and cooperation in this regard.
Regards
Madhavi
Poker Customer Care
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I'm not holding my breath, but I am hoping to get someone a bit more... not dumb.
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Thank you for contacting us.
We apologize for the confusion caused by the previous email. We have checked our records and found that your cash out was done before the deposit, but not during the validity of the bonus.
...
Regards
John
Poker Customer Care
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