The same thing happened to me, only it was a Stars transaction to Neteller when I had specifically mentioned to Stars beforehand that I wanted any money credited towards my Firepay. They said it was against policy and i was SOL for a month or so until my dispute with Neteller was resolved (the reason for not wanting $ to go to them in the first place). If Neteller hadn't worked out my problems with them (a whole other story), I'd be anti-Stars as they pretty much did nothing to help me there.