[hopp]

Tacjedi...I feel your pain.

I have had cable Internet since 1998 and have had very little problems with it, but then I know a little more than the average person about computers and networking. A few months ago my Internet connection went down for about 4 hours, after 3 hours I called the cable company and they had this automated voice response trouble shooting system. Once you get to the tech queue, it starts somthing like this, "While you're waiting for a tech lets check a few things...", and on it goes having you check all those basic things that I'm sure you had to do a hundred times a day. It was a little annoying for me since I had already checked all that. But I thought it was pretty slick and probably saved the techs a lot of repetitious work everyday.