[slamdunkpro]

I've learned to deal with the phone reps as little as possible at the Borgata, When I want a room reservation I call the poker room direct and ask one of the floors to help me.

If I have to talk to the phone reps and can't get a poker room rate I just book at the regular rate then the night before I check out I ask one of the floors to adjust my room rate based on my play - they've done it every time. Since the Borg opened I've never paid the rack rate for a room.

The senior floor people have a lot more juice then they let on (kinda like gate agents at airports). Even if you only have a red card (like me) if you are a semi regular and are nice, polite, and respectful - the poker room pepole will do a lot for you. I've gotten poker room discounts on weekends and holidays, suite upgrades and even rooms on "sold out" nights.