Re: How to handle a pissed off dealer
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How would you handle such a situation?
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I've been rolling this around in my mind all morning.
If you're really positive that a dealer has been messing with you, the most effective thing you can do may be to find out who the casino manager is and write a letter, copy in the manager of the hotel.
Be curteous and business like. Mention the dealer's name, when you were there, what the dealer did, and why you think the dealer was out of line.
In the hospitality industry letters like this are taken very seriously. You will probably get a letter back from someone apologizing and telling you how the situation was handled.
However, before you write such a letter, keep in mind that it may become a copy of the employee's permanant file, and may have job-related consequences. So don't write such a letter unless you're prepared to deal with the fact that the dealer may get into some trouble.
While we're at it ..... If you think a dealer (or anyone else in a casino) is doing a super job. Write a complimentary letter. Such a letter may be worth more to that person than all of the tips you so deservedly gave to them.
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