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Plague on both their houses: PSO for the post that unnecessarily insinuates some kind of deliberate wrongdoing by OP and then being dragged into a public slanging match, and OP for being such a baby.

PSO: you'd be better off not responding to such trivia, and although the customer is NOT always right, being polite costs nothing.
OP: learn to read and/or type. Going on and on about this dstroys your credibility, even if you may have had a point about MIKEJ's non-curteous response.

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Well, to be fair, Mike just got back from a nice cruise, so I'm sure he's all stressed out and grumpy, which may explain his behaviour!!

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