Created a problem through my own stupidity: downloaded Absolute software not through an affiliate (thought I could link to an affiliate before depositing). Contacted AP support who suggested that they might be able to manually tag the account and then heard nothing for two weeks.

Heard good things about Raketherake, so emailed them to see whether they could have a word with AP on my behalf. Jessica emailed me back within the hour to say she had emailed AP - that was yesterday. This morning I get an email from AP - account tagged to RTR and thanks for my patience. Nice to know that CS is alive and well - thanks Jessica!!