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Old 08-10-2005, 02:50 PM
JTrout JTrout is offline
Senior Member
Join Date: Jul 2003
Posts: 471
Default Re: TotalBet and UKBetting have took money from my Account

Hi Al,

I have had our finance dept investigate the issues which have occurred as a result of
the bonus change and can confirm that all adjustments have been correct.

The confusion which you might see is that casino bonuses may have been used however
the promotional requirements to satisfy this bonus will have not, so effectively the bonus is
on hold and we have readjusted the customer balance to take back this money which is ours.

These adjustments go back to when you first joined.

As a gesture of goodwill I am willing to offer you a 25 credit to your account.

Best regards,

Darren Nagle

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I received the exact same e-mail (except for the "Al" part!) twice. Once for TotalBet, and once for UKBetting.

I have not yet received the goodwill money at either TotalBet or UKBetting.
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