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Old 08-10-2005, 02:25 PM
groo groo is offline
Senior Member
Join Date: Dec 2004
Posts: 163
Default Re: TotalBet and UKBetting have took money from my Account

For those still involved in this siruation I recieved this E-mail (twice) from Darren Nagle who is apparently the casino mgr at both Total Bet and UKBetting:

Hi Al,

I have had our finance dept investigate the issues which have occurred as a result of
the bonus change and can confirm that all adjustments have been correct.

The confusion which you might see is that casino bonuses may have been used however
the promotional requirements to satisfy this bonus will have not, so effectively the bonus is
on hold and we have readjusted the customer balance to take back this money which is ours.

These adjustments go back to when you first joined.

As a gesture of goodwill I am willing to offer you a 25 credit to your account.

Best regards,

Darren Nagle

To which I replied:

Thank you for your reply Darren,

If it is the case that these were unused casino bonuses (two 25 pound withdrawals) how come the money was in my the withdrawable portion of my account? The Balance and Withdrawable balance of my account were exactly the same at the time these "adjustments" were made. In other words, had I withdrawn the previous day or the previous month, the money would not have been there for you to take. I don't know how much more plainly I can put this, it was NOT unused bonus money, it was money already credited to the withdrawable portion of my account.

This would be much easier to resolve if I had a phone number for you. Currently the phone number I have is for Ecash, who of course can only refer me to you. You of course send me an inaccurate form letter (it must be a form letter because it is the same for both sites). Please remedy this situation, because I would like to continue playing at both of your poker rooms.

Thank you,


p.s. the 25 pound credit is a generous good will offer, but only half of has been erroneously taken.
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