Email from \"Fast Poker\" - STAY AWAY!
Here is an email I recieved from Fast Poker upon trying to cash out my original $500 deposit.
Dear Brad,
Casino Craze is committed to ensuring safety and security for all members. As part of an ongoing 'Know Your Customer' initiative we are required to request documentation from you following your request for a withdrawal.
A copy of an Identification Document (Drivers License or Passport)
A copy of bill showing your name and home address
A copy of the heading from your debit/credit card statement that you use to fund your FirePay account (in the interests of privacy we would only wish to see the name address and card number/account number)
Faxes should be sent to +44 207 117 1516 and include your Customer Account Number - ensuring that copies are clear and easily read will assist us in processing your withdrawal.
Documents may be sent as an email attachment - please ensure that your Customer Account Number is included in the subject heading.
All documentation is treated as private and confidential, full security is applied.
If you have any problems please don't hesitate to call on (please supply the number that is applicable for the country of origin).
We apologise for any inconvenience this may cause, our commitment is to quality customer service - accordingly we are required to ensure security for all our customers.
Kind regards,
Declan
FastPoker.com
$100 Bonus
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Call Us Toll-Free
US 866-675-1606
UK 0800-028-6592
Int +353-1-489-5140
Needless to say, I am not happy. I am not withdrawing a cent of winnings, simply my own original deposit. They didn't ask for this [censored] when I gave them my money, and they didn't specify that I would need any of this information to withdraw the money. What a joke. The bozo CS guy who sent me this didn't even give me a phone number, he simply left in (please supply the number that is applicable for the country of origin).
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