[pshabi]

In case it helps, this is a response I just got from live support:

[BetOnBet] I am not 100% sure, but we have emailed our poker provider, because you are not the only one with this problem. But latest email from them was this.
[BetOnBet] Any problems using the statistics, player notes or session browser features of the download software can usually be solved by uninstalling the software through add/remove programs in the windows control panel and also removing the sofwares installation folder from your hard drive (C:\\Program Files\\betonbet.com). You can then reinstall the software from the site.
[BetOnBet] If you already have stats, hand histories or player notes saved which you do not wish to lose, we would recommend making a copy of these database files elsewhere on your hard drive (i.e My Documents), which can then be pasted back into their folders after the fresh install.