Similar problem here. I signed up and hit the bonus and emailed them. The cash went to my account with them very quickly. Then I decide after a week that I want to cash out and it is taken much longer than on any site I've experienced before.

Then I get an email three days after my initial cashout and they tell me they have a new NO NONSENSE (caps there's) withdrawal procedure and it requires me to reply to the email to confirm yada yada yada.

Wouldn't no nonsense be to simply transfer the money back the way it came in between 24-48 hours?

I'll be avoiding them from now on. I just hope I get my money and bonus back.