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Old 12-22-2005, 01:04 AM
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Default Re: My netller account was hacked (virus question)

I'm the person Wynton referred to at ITH that has had thi shappen as recently as 12/14. It's very disturbing. I just posted there what had happened as of today, but I will cross post here:

So, today is Wednesday. Despite a stomach virus which had plagued me Sunday through Tuesday, I was eagerly awaiting NETeller to contact me on Monday morning. No call, no email. Tuesday, same story, no contact. Got my wife off to the airport today and came home.

1) Logged on, and checked my email. No email from NETeller. Logged into my bank account and noticed a $31 Non Sufficient Fund at my bank. Finished breakfast, went to the bank where my suspicions were confirmed. NETeller's pending $1633.50 withdrawal [$1500 capital, $133.50 finance charge], had attempted to gain it from my bank account. Convinced the service person to waive the NSF.
2) Went to the Police Office. Filed a fraudulent case.
3) Returned home and called NETeller. First Security person I talked to couldn't handle my questions so she transferred me to her Supervisor. I asked him how the fraudulent case was coming, and he said he would put "Security" in touch with me as soon as possible.
4) An hour passes, and I get a "Security" person calling me. Asking me all the details, we go over my transaction history for the week leading up to the "incident". He basically tells me that his authority is limited and that I should bring this matter up with Aloha Casino. :shock: Hello? WTF have you been doing for a week, other than hoping that the transaction will go through and your collective asses would be covered?
5) I go back to my bank and close the account. I'll be damned if I'll let NETeller bilk me and my wife out of $1500 when her work check hits the bank this week. Since we had two checking accounts, this was easily done.

Here is where I am at now:

1) NETeller needs to revisit its policies. Allowing instaCASH without proof of funds, opens itself and its clients up to fraud like I experienced. Allowing immediate use of said funds prior to confirmation is ridiculous considering how many thievery-minded people are preying on the internet.
2) NETeller told me in uncompromising terms today, that unless they could get their money back from Aloha Casino, I am liable. Read the fine print. They aren't a bank or credit card company and if you get frauded, tough. It's your fault.
3) I am convinced that NETeller has no real security department. It seems apparent that their investigative support is another company who may or may not treat NETeller with priority.
4) I was appalled when this "Security" person told me to get in touch with Aloha Casino and do my own investigating because basically his hands were tied. What's next? Is it time for me to start my own investigation of who robbed the corner liquor store two days ago?
5) Back in February, when I signed up for Victory Poker through NETeller, I made a NETeller withdrawal for $300. It immediately showed up in my Victory Poker account. It was NEVER debited from NETeller. I got in touch with Victory, asking why I was being allowed to play with the $300, when they hadn't gotten the money from NETeller. They assured me they had. I conracted NETeller and asked them why they didn't send the $300 to Victory. They told me that no such vendor had requested funds from my account. It had to come from somewhere. Probably someone elses account. What I am getting at is it is a wholly plausibllity that someone who had legitimately tried to instaCASH $1500 into Aloha Casino did so at my expense. How would NETeller ever know?
6) It’s also plausible that someone stole the info either through my computer or from another site. Although nothing else has occurred via my computer. A little background info tells me that Aloha POKER is a Pokerroom skin and this occurred a few days after my last transaction, a Pokerroom reload.

So where am I heading?

I opened a new bank account in another bank company last Thursday in the hopes that NETeller would resolve the issue and I could change my account info and link it to the new bank account. I also was going to cancel instaCASH completely. Things aren't looking optimistically. I think my ties with NETeller will be severed completely.

I reopened my FirePay account. I put in a request with FirePay to change my bank accounts. Hopefully this will be accomplished tomorrow. I looked at my pokersites, and it is apparent that all but four of my pokersites that I play at support FirePay.

Party allows deposits, but they have no FirePay withdrawal option. I could alleviate this with iGMPay. Littlewoods, TotalBet and UKBetting don't have FirePay. Monthly bonuses at these should see a steady increase in my bankroll there, but if I go on a downturn, I may have to abandon them considering they only handle NETeller, Credit Card, Debit Card and Check.

Without access to a NETeller-type company, bonus chasing will become problematic.

So, I ask the following questions:

1) What are FirePay and iGMPay like? Probably not as quick as NETeller, and definitely not as rich in Poker clients, but how do they handle moving poker money around.
2) Do they have an instaCASH-type option? I hope not. I don’t need it.
3) What are the cashout and cashin speeds both to poker sites and to bank accounts like for both iGMPay and FirePay?
4) What are the fees for both?

If a combination of FirePay and iGMPay will get me back on track, I think I will be going this route. I also, will never leave money in any of these e-wallets unless I am gearing up for a reload or sign-up bonus.
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