[cielo]

NL,

A good way to find out if its the law or just NWA's policy, ask the person on the phone if you can speak to their supervisor. this has worked in the past for my friends and I when negotiating price/policies (not at airlines [We havn't tried there] but repeatedly at other places). Frequently the phone operator may not know any better, they may just have a script to read w/ given answers to most questions that could be asked. When they say things such as, "I can't do that" or "We don't do that" or "It's against policy" etc, ask for their supervisor, who has more authority and maybe the ability to change prices/policy if haggled enough. These statements can be like a bluff, saying things back such as, "Yes you can, I have done it here before" is like re-raising all-in, with none of the lost cash, b/c if they aren't lieing you don't lose anything, and if they are, you win.

This may help you in the future