If the user you're trying to get the music off is busy, it says "remotely queued" and if they aren't online, its "awaiting user". Best way to get music is bittorent, its kinda hard to get working at first but once you got the hang of it, its the best. The beauty is, you get whole albums instead of songs, and you are downloading off more than one person in case something goes wrong. Have a look at
www.torrentspy.com