[TheMetetron]

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I hate that story about Nordstrom. It's printed in every [censored] managment textbook in existance.

Edit: Also, it's made up and is also claimed by Home Depot



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Whether or not it is true (I highly doubt it is), Nordstrom should be the model for managemtnt textbooks. From working there, I remember how customer oriented they were. They would literally accept returns for anything that could remotely have possibly been sold in the store, without a receipt and without question... even going so far as to give a cash refund and not store credit here. Made for a lot of abuse, however.

Edit: Sorry for the derail.