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You say both accounts got frozen. That sounds like the original account was still open. Party has never (as far as I know) allowed multiple accounts.

My understanding is that you must close the original account to open a new one and then things will go much more smoothly.

[/ QUOTE ]Players are unable to close their own accounts. Even if they request it from Party, the accounts really are not closed - they just make it so the player cannot log in. All of the data is still in their database and will cause a problem if any of that information is used in the new account.