[NorCalJosh]

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1) get the contract. she signed it, and i guarantee you that it tells you everything thats included in her plan. if it doesnt include unlimited tmobile to tmobile minutes, then she should have read better.

2) not paying it, not paying the cancellation fee... stupidest thing i've ever heard. why is it that people view cell phone companies so differently from anyone else that provides them service? its retarded. you used a service. you agreed to pay overage charges if you went over the service offered to you. YOU [censored] USED IT, NOW YOU [censored] PAY.


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anyway. thats just me venting about all the idiots who come into the store and yell at my reps day after day because they think the world [censored] owes them something.

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Can't imagine why people would yell at your reps, you're obviously not a complete douchebag. Obviously.

If the T-mobile rep told her that he was putting her on a plan that allowed her free calls with another T-Mobile user, and [censored] up, they need to own up and erase the charges. This was the ENTIRE POINT of getting her friend to switch over to T-Mobile. It's not as though this was an afterthought, "Oh, gee, I kinda thought we could talk for free". This was the motherfucking plan from day 1.

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lets see... so i make a general complaint about idiotic people who think that for some reason, they don't have to pay for services that they've been provided... and that makes me a complete douchebag? thats confusing. i missed that part.

i wasnt speaking specifically about anyone in your situation, except when i said she should have read better. and she SHOULD have. if the contract does not state that she has free calling between her and her friend, and she signed it, she is out of luck. theres just nothing that can be done about it. yes, if the rep screwed up, that sucks. but if she had carefully read the contract before signing it, chances are she would have caught the reps mistake before she signed a contract stating that she would pay for something else entirely. so put it 70/30 on the rep vs her, but unfortunately, the rep is the one with a signed contract, and its her credit score that goes in the shitter if she decides not to pay a bill she's incurred. pay the bill, get out when the year is up, and chalk it up under life experiences that cost more money than you wish they had.

sincerely,
the complete douchebag