[StellarWind]

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Well, the security team e-mailed me to send them a copy of my drivers license and utility bill. I attached it to an e-mail, sent it. Then they claimed they never received it. So I sent it again. And again. No response whatsoever from them. Then I faxed it. No response. Then I e-mailed support, and they e-mailed back saying that that the security team never received the documents and that I should e-mail them. Again NO RESPONSE from them whatsoever.

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My experience was very similar to yours. I was sending my driver's license and bank statement to get my bank account certified for Citadel transfers. It took five attempts:

1. Claimed they never received them. Resend.

2. Claimed they never received them. Resend.

3. Received driver's license only. Resend.

4. Claimed they never received them. Resend.

5. I called 40 minutes later to inquire. Not received, but CSR walked over to security and found the fax for me.

I later discovered that the reason they "didn't receive" my bank statement in #3 was because someone mistook it for a utility bill. They actually credited my records with a utility bill that I never sent.

The moral of this story is that you should resend your documents and then call them soon after to make sure they were received. This may cause them to actually look at their fax machine.

This is just one chapter in the worst customer experience of my entire online poker career. Everytime someone posts happy talk about AP customer service I want to cry. Absolute did more bad stuff to me in my first (and only) month then everyone else put together has done in the last two years.

Happily withdrawing all my money when through in 12 hours with no questions. So maybe I should count myself lucky. Probably that imaginary utility bill [img]/images/graemlins/grin.gif[/img].

Good luck.