[bobman0330]

That's what the Hawking guy just told me. Fortunately it's still under warranty. One last tantalizing detail. When I'm connected to my router, under the network connections screen (WinXP Pro) There's a section labeled "Internet Gateway" above the one labeled "LAN or High-Speed Internet." There's one item in this section: "Internet Connection." Under its titled, it says it's "Disabled." I right-clicked and selected "Enable," which brought up a dialog box titled "Internet connection" that said "Connecting..." then "Connection failed!" The same item does not appear when I'm connected to my neighbor's wireless, which works fine.