you must show them at the showdown. I mucked mine and heres their response.
Dear Keith,
Thanks for your email and submitting your hand 190452329, for the Cracked Aces
Promotion.
Unfortunately, at this time, your hand does not qualify for the promotion, as
you can verify at the attached document. I have listed below the requirements,
for your review.
- HOLDEM RING GAMES ONLY!
- Table Limits: at least $1/$2 Limit or $1 NL or higher.
- Pocket Aces: player must have both aces on the pocket and lose the
hand.
- 3 Participants in the hand.
- Must be a raked hand to qualify ($0.25 minimum rake).
- Hand needs to go to a showdown.
I have highlighted on the document that you lost your mucks, therefore you did
not show your cards.
Thanks for playing at Absolute Poker! If there is anything else we can help
you with, please let us know. We're here for you!
Sincerely,
Anayuri
Team Absolute ~ Customer Support
"Continuing to be the Best and Most Trusted"
Support@AbsolutePoker.com
I was playing 1/2 and there were 4 to the flop. I lost to a rivered flush and auto mucked my hand. I'm not sure why they care about the muck, but they seem to.