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The internet offers us many new ways in which to be rude to one another. The anonymity of email and forum posting encourages people to write what they think without social filters.

To write to a customer, even an obnoxious one (and I'm not saying OP is), that "as an adult you want to take no responsibility for yourself?" is completely unacceptable.


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I think this is dead on. No matter what type of business you are in customers are always going to want special treatment/things they don't deserve/breaks. I understand completely why what OP asked for was against PSO policy and I don't think he should get the bonus. However, if I ever saw an e-mail from one of my employees to a customer that had that type of "talking to a 4-year old" tone, you'd better believe he'd get a pink slip and a boot in the ass for x-mas. Its just unprofessional and rude to talk to ANYONE like this in the business world.