Re: POKER SOURCE ONLINE TREATS NEW CUSTOMERS POORLY
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PSO: you'd be better off not responding to such trivia, and although the customer is NOT always right, being polite costs nothing.
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The World is full of people that can't follow directions. Based on his misspelling of the code it is very obvious that he knew about the code and just made a mistake. I know nothing about the PSO signup but your system shouldn't be taking codes that don't count.
The small amount of money that it would cost you to give the OP the bonus (that he should have gotten anyway if he knew how to type) would be well worth it to me if I owned PSO. The bad publicity that you are getting by not only fixing a very minor mistake but arguing with a paying customer will only hurt you in the long run.
Customer service businesses are a pain in the butt as you are often faced with angry customers that want something that you don't feel you need to give them. I can see that your policy is - too bad you screwed up don't come crying to me, it doesn't seem like a very good one to me.
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