The following is an email today with customer service. It's not about the $, it's about keeping the customer satisfied. They did a great job this time:
--Original Message--
From: xxxx
Date: 11/17/05
To:
support@absolutepoker.com
Subject: Re: $200 for $100 [#1401688]
Can you please see that the hands I played after the deposit are
credited toward the release requirements. As of this writing, they are not.
Thank you.
Natedog
and their reply
Dear Natedog,
Thank you for your email.
I was able to review your account and noticed that you accumulated around 36 raked hands within the time it took us to credit your account, after then you haven't accumulated any further pending points.
Unfortunately we cannot adjust pending points, but due to the delay we have manually released $10 from your pending account.
Thanks for playing at Absolute Poker! If there is anything else we can help you with, please let us know. We're here for you!
Sincerely,
Kyoko
Team Absolute ~ Customer Support
"Continuing to be the Best and Most Trusted"
Support@AbsolutePoker.com
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